Interviewing patients using interpreters in an oncology setting: initial evaluation of a communication skills module.
نویسندگان
چکیده
OBJECTIVES To develop a communication skills training (CST) module for health care professionals, particularly in the area of oncology, on how to conduct interviews using interpreters and to evaluate the module in terms of participant's self-efficacy and satisfaction. METHODS Forty-seven multi-specialty health care providers from the New York Metropolitan Area attended a communication skills module at a Comprehensive Cancer Care Center about how to conduct clinical interviews utilizing interpreters. The development of this module was on the basis of current literature and followed the Comskil model previously utilized for other doctor-patient CSTs. Participants were given pre- and post-surveys to evaluate their own confidence as well as the helpfulness of the module. RESULTS On the basis of a retrospective pre-post measure, participants reported an increase in their confidence about interviewing patients via translators. In addition, at least 80% of participants reported their satisfaction with the various components of the module by either agreeing or strongly agreeing with the different statements. CONCLUSIONS We have developed a module that trains clinicians in effective collaboration with professional medical interpreters and shown its ability to increase the confidence of clinician's to work with limited English proficiency patients. Our approach intends to minimize not only the language barrier but also the cultural barriers that could potentially interfere with patients' care. PRACTICE IMPLICATIONS This work has important practice implications in the oncology setting, where cultural sensitivity is paramount and empathic exchange with the patient optimizes their sense of being well supported by their health care team. We believe that this model is generalizable to many other medical settings where use needs to be made of a professional interpreter.
منابع مشابه
Improving Communication Skills in Clinical Education of Nursing Students
Background: Effective communication with patients is an essential part of nursing care. However, most researches have reported that communication of nurses with patients is weak. The quality of provided care, especially communication with the patients, is one of the main concerns of nursing education managers. Therefore, we conducted a study with the aim of improving communication skills in cli...
متن کاملTeaching and assessing family medicine clerks' use of medical interpreters.
BACKGROUND Academic health centers must develop strategies to prepare health care providers to meet the needs of an increasingly diverse population. METHODS We designed a curriculum module, including didactic presentation and a standardized patient experience, to teach and evaluate the knowledge and skills necessary for third-year family medicine clerks to effectively communicate with non-Eng...
متن کاملSelf-assessment and goal-setting is associated with an improvement in interviewing skills
PURPOSE Describe the relationship between medical students' self-assessment and goal-setting (SAGS) skills and development of interviewing skills during the first-year doctoring course. METHOD 157 first-year medical students completed three two-case standardized patient (SP) interviews. After each of the first two, students viewed videotapes of their interview, completed a SAGS worksheet, and...
متن کاملThe Effect of a Skill-Training Model on Nursing Students' Skills in Communicating with Mental Patients
Introduction: The effects of teaching communication skills using a specific model on nursing students' skill in communicating with mental patients has less been a subject of investigation. The aim of this study was to determine the effect of a communication skills' teaching model on nursing students' communicating with mental patients. Methods: This quasi-experimental study was conducted as pr...
متن کاملDesign , Implementation & Evaluation of an Educational Program on Improving the Communication Skills with Patient based on WHO in Interns
Introduction: The effective relationship of physicians with patients has a significant role in effective treatment, reduces stress and establishes satisfaction in the patient. It was shown that many doctors fail to communicate with patients effectively. The aim of present research was designing, implementing, and evaluating the effect of training on improving the communication skills with patie...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- Annals of oncology : official journal of the European Society for Medical Oncology
دوره 21 1 شماره
صفحات -
تاریخ انتشار 2010